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Articles | SMART | Tech Docs | Get Involved | Refer A Friend | Contact Us April 2012 SMB Edition Beyond BYOD Creates an Optimal Experience for Any Workspace Cisco solutions Can empower IT staff to go beyond simply connecting user-owned devices, to scaling the experience of many users with multiple devices, anytime, anywhere. > Learn more   Small Businesses Can Benefit from Managed Services Outsourcing IT support lets you reduce IT costs and focus your efforts on what your company does best. > Read the blog       Expert to Expert:     Taking Advantage of World IPv6 Launch Join Cisco Distinguished Engineer Phil Remaker as he reveals practical ways to add more IPv6 to your network. > Read the blog What do YOU want to ask a TAC engineer? Send your questions to techsupportnews@cisco.com. If we publish an answer to your question, you'll see your name in print, impress your friends, and get some free stuff too!     TAC Tip:     Configure and Troubleshoot Call Forward to the PSTN using SIP Trunks The failure of forwarded PSTN calls over SIP trunks is a common problem customers run into. This document by Andy Latamore is intended to allow the customers to fix these issues, or to provide a handy reference for engineers to resolve customers' issues more rapidly. > Find out more     Chalk Talk:     Cloud Service Assurance In the March issue, Greg Page and Venkata (Josh) Josyula discussed "Cloud Service Fulfillment". This month they will discuss the service assurance of the services that are provisioned through the cloud service fulfillment process. > Get the facts   Register Now for Cisco Live Your best opportunity to get the training and education you need to move ahead in your career. > Learn more & register Deliver a Compelling Mobile Collaboration Experience on Any Device Successfully plan and design a scalable, resilient network with Cisco Mobile Collaboration Services. > Tell me how Your Support Website: Get Your Software in Half the Clicks Have you been waiting for easier software downloads from the Cisco Support Website? > Find out more The Cisco Support Community Available in Russian Login, collaborate, and participate with colleagues from Russia and CIS. > Find out more New Cisco Product Documentation Available Online Get information about the latest documentation releases for Cisco products. > Start your search   Begin Your Smart Services Journey With greater insight into your infrastructure's behavior and status, you have the visibility you need to proactively address potential issues, simplify ongoing operations, and evolve your network to meet business objectives. More » SMARTnet: Its ROI exposed  |  How to make your SMARTnet a bit Smarter     New documents or documents with major updates (italicized titles) published March 1- 31, 2012. See a list of new and updated Security Advisories. Contact Center Tech Notes: Agent with the Extension Mobility Enabled Fails to Log in to Cisco Agent Desktop UCCX: Failure to Login to the Agent Desktop UCCX 7.x/8.x: Troubleshoot Cisco Desktop Administrator Errors IP Configuration Example: IPv6 Traffic Filtering Using "prefix-list" Tech Notes: Disable SNMP v1 or SNMP v2c While Other Versions Remain Enabled Redistributing Routing Protocols How BGP Routers Use the Multi-Exit Discriminator for Best Path Selection Network Infrastructure Recent CSC Docs: Dual Internet Links NATing with PBR and IP SLA Security and VPN Configuration Examples: ASDM 6.4: Site-to-Site VPN Tunnel with IKEv2 ACS 5.X: Secure LDAP Server ACS 5.x: LDAP Server ASA/PIX 8.x: Radius Authorization (ACS) for Network Access using Downloadable ACL with CLI and ASDM Tech Note: Secure Access Control System (ACS 5.x and later) Troubleshooting Resent CSC Doc: ASA NAT Keypoints (8.2 and below) Q&As ASA 5500 Series Adaptive Security Appliance Switches Configuration Examples: Nexus 7000 Series Switch GLBP Nexus 7000 Series Switch ERSPAN Voice and Unified Communications Configuration Examples: Automated Alternate Routing Configuration Jabber for Android Tech Notes: UCCE: Agent Re-skilling Tool Shows SQL Error Delete a Route or a Skill Group Referenced in an ICM Script Troubleshoot UCCX-CUCME DTMF Issue How Multiple Calls Per Line Work in Cisco CallManager 4.x and Later Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC) Unified CallManager 5.x/6.x/7.x: Issues with Corporate Directory Lookup Unified Communications Manager 5.x/6.x/7.x/8.x: Troubleshoot Extension Mobility Issues Troubleshooting Cisco Unified Enterprise Attendant Console Issues Q&As: Unified Communications Manager Support Cisco Unity Connection Installation Wireless Tech Notes: MSE Software Release 7.2 High Availability Configuration and Deployment Guide WLC 7.2 VLAN Select and Multicast Optimization Features Deployment Guide MSE Software Release 7.2 Virtual Appliance Configuration and Deployment Guide     Events Videos On Demand   Cisco Jabber for Windows and Cisco Jabber for iPad   Cisco TX9000 Series, Cisco TelePresence Infrastructure Updates, and Cisco Unified Conferencing Strategy Milestones   » View more videos     Technology You Can Use from Geeks You Can Trust   TechWiseTV Episodes • Embracing the Bring-Your-Own-Device Trend • Switching Innovations: Supporting the Need for Speed • Firewall Reinvention with the New ASA CX TechWiseTV Workshops • Broaden Your Network Horizons with Multiprotocol Label Switching • Bring Your Own Device Without Compromise   » Learn more about TechWiseTV Episodes and Workshops     Webinars   Cisco IOS Advantage Webinar: Securing the Access Layer » Register now     Upcoming Ask the Expert Events from Cisco Support Community's Expert Corner   Videos • How to Deploy Service Provider WiFi Using EAP • Embedding Async IO Drivers into ESXi 5.0 Installation ISO Events • VIP Event: Network Path Redundancy Design • Cisco Unified CallManager and IP Phone Security • Cisco Hosted Collaboration Solution • Cisco Prime Network Registrar Webcast • Troubleshooting Common Problems of Layer 3 VPN Multiprotocol Label Switching Networks (Russian) » Read more Contact Us Send us your questions or comments.

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