| | | In this issue : | | | |
| | | | Cisco Technical Support Mobile Updates We're doing exciting things here at Cisco. Recently we have released another update to our iPhone and iPad apps to enable valuable features such as podcast and My Activities which allow for quick access to both discussions the user has started as well as posts they have recently responded to. Furthermore, our Android version is finally coming! To stay updated with the latest information bookmark and subscribe to our mobile page. Now you can enable podcast feeds on your iPhone and iPad. Inaddition to that under Your Activities you can have both your discussions and your recent activities which will allow you to access discussions they have started but also discussions they have replied to.  
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| | | Get Ready for the World IPv6 Launch
Please join us on Tuesday, May 8, at 8 a.m. Pacific Time (11 a.m. Eastern Time) for this live interactive event. The industry is getting ready for the June 6 "World IPv6 Launch", in which major Internet players will permanently enable IPv6 on their products and services. This session will shed light on the upcoming "World IPv6 Launch" and how you can plan for it. During the live event, Cisco subject matter expert Salman Asadullah will provide details on what the "World IPv6 Launch" is and its implications and how it will affect users. He will also provide best practices on how users should properly plan and prepare for this launch.
Salman Asadullah is a Cisco distinguished engineer and also serves as IPv6 forum fellow, Broadband Forum ambassador, and co-chair of the IPv6 Education Certification Program. He has been working with large-scale IP and multiservice networks and technologies for more than 15 years. A frequent speaker at primary industry events and conferences who represents Cisco in industry panel discussions and technical platforms, Asadullah influences technology directions and decisions with Cisco business units and customers and the Internet community at large. He is a coauthor and contributor to IETF RFCs/IDs and has written three Internetworking books, Cisco CCIE Fundamentals: Network Design & Case Study, PDIO of the IPT Networks, and Deploying IPv6 in Broadband Access Networks. Asadullah holds a bachelor of science degree in electrical engineering from the University of Arizona and a master of science degree in electrical engineering from the University of Kansas. He also holds CCIE certification number 2240.
This event is open to all customers and partners. We look forward to your participation. There will be a raffle among the attendees that fill out the survey after the event. | | | | | | |
| | | | Ask the Experts | | |  | Configuring and Troubleshooting AnyConnect Client Features. | | | Ask questions about how to configure and troubleshoot the various AnyConnect client features including features using Anyconnect xml profiles with Cisco expert Rahul Govindan | | | Ends April 27 - Join the Discussion | | | | | Cisco Prime Collaboration Manager | | | Ask questions about how to use Cisco Prime Collaboration Manager for monitoring and troubleshooting video infrastructure with Cisco expert Tejas Shah. | | | Ends May 4 - Join the Discussion | | | | | (Spanish) | | Troubleshooting Adaptive Security Appliance (ASA) products | | | Ask Cisco expert Itzcoatl Espinosa questions on how to troubleshoot issues with Adaptive Security Appliance (ASA) products. | | | Ends April 27- Join the Discussion | | | | | (Russian) | | Troubleshooting Common Problems of Layer 3 VPN Multiprotocol Label Switching Networks | | | Ask Cisco expert Itzcoatl Espinosa questions on how to troubleshoot issues with Adaptive Security Appliance (ASA) products. | | | Ends April 27- Join the Discussion | | | | | (Japanese) | | Troubleshooting of PPPoE connection | | | Ask Cisco expert Katsunori Ishizuka questions on how to troubleshoot and prevent issues on PPPoE connections. | | | Ends May 6- Join the Discussion | | | | | Coming Soon! | | | | Cisco Unified Attendant Consoles | | | Ask questions about Cisco Unified Attendant Consoles and its association with Cisco Unified IP Phones With Cisco experts Jaime Gale and Jeffrey Sandstrom. | | | Starts May 7th | | | | | (Spanish) | | Prevention and Troubleshooting of Wireless and VoIP over Wireless Networks | | | Ask Cisco expert Javier Contreras questions on how to troubleshoot and prevent issues on a wireless network with Voice over IP over Wirelesss. | | | Starts May 16 | | | | |
| | | Webcasts
These events are open to all, including partners. We look forward to your participation. You can win prizes if you attend; fill out the survey after attending the live event. | | | | (Spanish) |  | Prevention and Troubleshooting of Wireless and VoIP over Wireless Networks | | | Wednesday, May 16, at 9:00 a.m. Mexico City CST (UTC -5 hours) | | | During the live event you will learn how to troubleshoot wireless networks, including voice over IP over wireless (VoIPoW), with Cisco expert Javier Contreras. Javier will also talk about how you can prevent wireless connectivity issues, as well as provide important best practices when installing a VoIPoW network. A panel of experts will be ready to respond to your questions. | | |  | | | | | Cisco Unified CallManager (CUCM) & IP Phone Security | | | Have you missed the live event with Cisco expert Amit Singh and Raees Shaikh? You can now view the video and read the FAQ document. | | | | | (Russian) | | Troubleshooting Common Problems of Layer 3 VPN Multiprotocol Label Switching Networks | | | Have you missed the live event with Cisco expert Igor Tumkin? You can now view the video and read the FAQ document. | | | |
| | | For even more information, check out the technical support available on the Cisco Support Website:
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| | | Unanswered Questions
Check out these interesting conversations going on in our discussion
forums: | | | | | | | | | | | | | | | See how many you can answer ...
Click here to browse Unanswered Questions | | | | | | | | | | |  | | Top Contributors |  | Top Overall as of 4/20/2012 | | | 1. Rob Huffman | 30,217 | | | 2. Jon Marshall | 24,270 | | | 3. Paolo Bevilacqua | 23,518 | | | 4. Rick Burts | 16,040 | | | 5. Giuseppe Larosa | 15,060 | | | | | | Top Monthly as of 4/20/2012 | | | 1. Paolo Bevilacqua | 253 | | | 2. Chris Deren | 221 | | | 3. Leo Laohoo | 196 | | | 4. Rob Huffman | 189 | | | 5. Joseph W. Doherty | 156 | | | | | | | See if you are listed on our Top Contributors page today; |  | | | |
|  Cisco Designated VIP Corner
ASK THE EXPERT VIP : Network Path Redundancy Design With Marwan Al-shawi.Learn how to use network path redundancy design for LAN/WAN and data center high availability. Ends May 4, 2012
Join Now!  VIP Perspective: Cisco Live 2012 Melbourne By Leo Laohoo
March 21, 2012
 WebEx Phone Connect_TEL_CCA_3_0
By Steven DiStefano, Small Business Support Community - SBCS UC500
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ASA NAT Keypoints (8.2 and below)
By Federico Coto Fajardo, Security > Firewalling
May 16, 2010
| Recent Blogs A series of posts on ASA NAT (before and after version 8.3) by Alexandre Moraes Taking advantage of World IPv6 Launch: Practical ways to add more IPv6 to your network by Philip Remaker "Dual NIC" Configuration on the Cisco VCS Expressway (Spanish) by Hugo De La Cruz Salinas
Procedure to work with TAC to get a part replacement(Russian) by Dmitry Leontyev Find More Blogs > |
| Expert Documents Disabling Ringback for SIP Dialer (during transfer to agent) By Mark Pareja - Customer Collaboration, Voice and Video Contact Center
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By Javier Contreras Albesa - Technical Leader, WNBU Wireless - Mobility
June 11, 2009 Install and Configure Nexus 1000v on Vmware By Anand Lingaraj
Cisco Partner - Data Center, Server Networking
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Why can't I find the Mobile Setting configuration option in profile Editor?
By Atri Basu - Customer Support Engineer, TAC East Security, VPN
March 1, 2012 UC320W Firmware Release Information
By Christopher Edgeworth, Technical Leader, SBTG - Small Business Support Community
February 6, 2012 PPPoE Connection Failure: Troubleshooting
By Katsunori Ishizuka (Japanese)
The document describes troubleshooting with some best practices and debug logs.
February 23, 2012 Find More Docs > |
| Expert Videos  Creating a Cisco OnPlus Partner Account
By Marc Bresniker/ Tushar Pandit - Small Business Support Community, OnPlus Service
July 20, 2011
Deployment of a Virtual Machine on a UCS Server Using OVA Template for UCCX By Geevarghese Cheria - Collaboration, Voice and Video, Unified Communications Applications
February 1, 2012 CRES Password Reset Process
By Chirstopher Smith - Security IronPort, Email Security
February 8, 2012 Expert Training in Understanding RF Fundamentals and the Radio Design of Wireless Networks By Fred Niehaus - Wireless Mobility
February 22, 2012 SM66 PID Checker Demo - Segment 1
By Christopher Roberts - Data Center Intelligent Automation
January 18, 2011 Generating Tech Support Files in the UCSM
By Pedro Ivo Santos Mauri. (Portuguese)This video shows two different types of Tech Support files and explains how to generate these files on the UCSM.
Find More Videos > | | | | | Cisco News | | | | | | | | Cisco Press | | | | | | | | | | |
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